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Customer Experiences

What Collectors Say About The Collection Shop

Choosing artwork or a collectible online comes with questions. These comments come from customers who took the time to share their experience with The Collection Shop — from the pieces they received to the service surrounding their purchase.

248 Customer Reviews

Feedback collected from our customer review archive.

Real customer comments Presented from our existing customer feedback archive.
Dated feedback Each review retains the date it was submitted.
Personal assistance Questions before ordering? Call 1-800-206-3715.

In Their Own Words

Customer Feedback

Showing 25–48 of 248 reviews

Kudos to Richard and his team for an excellent experience with The Collection Shop. I placed my order by telephone without any problem and received my figurine in perfect condition via UPS, my preferred carrier. I will definitely order from The Collection Shop again if/when I see another item I want.

ROBERT BALL

Good and helpful customer service. Received my piece in excellent shape and fast shipping too. Have purchased from them several times and will continue too.

Paula J Devries

This company is by far the most ethical,efficient ,and kind,that I’ve dealt with in probably 30 yrs!!! No kidding!! They will work with you kindly and make sure they get product to you in a timely and safe manner!!! Thanks collection shop!!

Anita Kelez

I had such a great experience with the whole process. The customer service this company has is just phenomenal. There was not a single person that could not answer any questions I had. I definitely will order from them again!

Stephanie Nevins

Thank you for your very professional service.

ARZU SAFARALIYEVA

Ordering from the Collection Shop is a total professional experience. After ordering, received a call to confirm everything. Received my order a day earlier than scheduled. All the items carefully packed and no breakage. Can’t get better service than that..

Daniel Gilman

This was my first time doing business with The Collection Shop and it has been a pleasure. Everything I ordered was simply gorgeous, absolutely beautiful. Looking at more...

Felecia Anderson

I purchased several items from the collection shop. I love love, love everything that arrived. Everything was as described. The shipping and packaging was done with care would definitely recommend purchasing from them with confidence.

Inez Evans Benson

Great experience! Fast shipment and item arrived safely, packaged securely and as described. Very happy with transaction and figurine. Would buy from The Collection Shop again. Thanks!

KELLY HOLMES

Thank you! My giclee print arrived safely.

Georgia Butcher

Another Great order. Exactly as described and in excellent condition.

Daniel Scott

I recently received Thomas Blackshear's "The Kiss" sculpture from The Collection Shop. It is a masterpiece as are all of the Thomas Blackshear sculptures. It came very safely packaged and it will be a treasured part of my collection.

Aubrey J Backus

The price of the item was priced a little higher than it should have been,but all else considered the service and packaging was excellent. I was also impressed by the fact that The Collection Shop kept me on their notification list for over a year and notified me when the item became available. It was a very good experience.

DENNIS SMITH

First experience with you all. I’ll be back!

Robert Anderson

My order arrived timely and in perfect condition. I was surprised at the new looking condition of the figurine. Was more than happy with this purchase.

Deborah Jackson

Richard was very professional and informative. He packed my purchase very well to avoid damage from the Florida to California trip. Outstanding Service!

LEWIS LAWRENCE

I purchased an Guiseppe Armani figurine recently and I am extremely happy to be adding this to my Armani collection. This figurine was not in stock for a while but requested from the collection shop for a notification of availability of the figurine. I am happy to report that they did notify myself and I purchased it the next day . The representative from the collection shop was courteous and helped with making my purchase online a pleasant easy transaction. The figurine was shipped with care and arrived quickly and safely considering I reside in Canada. I will continue to purchase from the collection shop in the future and I highly recommend this seller to all collectors or first time buyers . Thanks again collection shop! to

Margaret Ventura

Collection Shop Team - I have now bought a couple of pieces from you and I have been very happy with the service and the pieces themselves. I will buy again soon!!!

Ricardo Larsen

Richard at the Collection Shop was amazing in following up an enquiry I made years ago for a particular piece of art. He reached out to me ahead of other collectors regarding this piece. The transaction prices was seamless and delivery through UPS was quick with the piece arriving in pristine condition. Top Marks Collection Shop!

Roman Krumins

Excellent 20% savings on new Lladro statue, Nude with shawl metallic. Item promptly shipped and arrived in excellent condition. Have bought from The Collection Shop before and very likely buy from them again.

Albert Torigian

Richard did a wonderful job. He called me when he got new information on my Lladro and was always ready to help when I called with questions. A pleasure to do business with. Thanks, Pat

PATRICIA L. MCDANIEL

I love the LLADRO piece. The piece was received in perfect condition. Richard has great social and interpersonal skills and it was a pleasure working with him. Looking forward to a long relationship with The Collection Shop.

Marcia Etta Witten

very happy to receive my order in a timely manner. packaging was great. It arrived undamaged. Thank you very much. Now my plate set is complete again.

Charlie Willis

Thank you for your attention to details and finding the perfect gift for my wife. The last order came in a rather shabby box. This one was new. She has a cabinet full of items from your store and I plan on continuing her collection. Good work.

Michael Mueller

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Questions before choosing a piece?

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